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Thursday, 19/01/2017

The Best Call Centre Headsets for 2018

From the trusted Plantronics HW261N to the brand new Jabra Evolve 75, we take a look at the best call centre headsets for your business…

When you work in a call centre, your office headset is your treasured companion. But choosing your headset effectively is becoming increasingly difficult with the massive range of headset solutions & features available.

Why you should use headsets at work

Wednesday, 2 January 2019

Being efficient is everything, it’s a huge competitive advantage. What’s not easy is executing it to reap these advantages.

“We need to be more efficient in our business processes so we can increase sales and grow market share”

… okay, how exactly do you go about that? You can offer more promotions, cut costs, OR you can choose a strategy with short-term and long-term advantages: using headsets to increase the quality of life for your employees. Improve your workplace by making core business activities like calling clients as effortless as possible.

HEADSETS? That’s right, using headsets will increase your employee’s efficiency and productivity, turning them into high-performance workers, a huge competitive advantage, and competitive advantages are everything in today’s market.

Here are 5 reasons how:

1. Freedom of Movement

You see, when you have a phone in your hands, you’re stuck there until the other person hangs up. One hand is always on the phone and your radius of movement is limited to how long the phone cord is.

Problem right? Not if you own a headset!

Imagine having all two hands holding nothing and if you’re wireless, you can walk anywhere (well within 400ft of your desk), and still be on the phone. When wearing a headset your hands free up to multitask and get more done in the same amount of time = efficiency machine!

2. Productivity spikes

A study done by H.B. Maynard & Co., Inc. and Plantronics concludes that using a hands-free headset instead of a traditional telephone will improve productivity by 43 percent!  Here is the study if you’re interested in seeing what a 43% increase in productivity looks like (hint: it looks like more figures in your pay cheque).

When participants wore a headset, they were able to read more, type faster, and write quicker.

3. Sound Quality

The advantages headsets have over traditional telephones are many. They provide better sound quality, the users can control the sound is coming in by turning the amplifier up or down based on personal preference.

A lot of headsets have noice-cancelling options, and you’ll never hear the scratching and rubbing over the phone because the mic is placed at a comfortable range.

It’s all in the details people, sound quality matters.

4. Health Benefits

In reference to the study in #2, H.B. Maynard & Co listed many health benefits and advantages on your neck, shoulders, upper back and head, yes head! Wearing a headset relieves you of the tensions and stress that these muscles endure when you put a phone to your ear every day. Overtime, if not fixed, you could develop more problematic muscle tensions and lots of discomfort = injuries.

No one likes constant muscle cramps in their neck, or a sore neck and upper back after work, especially if it’s preventable.

5. Amazing, Lifelong Customer Service

Happy employees = higher quality work = happy clients = more revenue. It’s a happy cycle that benefits everybody. If the benefits and the apparent competitive advantages by easing the lives of your employees isn’t obvious by now, scroll up and read this blog again!

What are you waiting for? Go grab some headsets and reap the benefits!

Stuck with what to order?  Call Headset Store on 01675 432 123

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