Request a Return

Please use this form to request the return of a full or partial order you have placed online with The Headset Store.

Once submitted a member of our team will be in touch to resolve your return request. We will also send you an email confirming the next steps following your return request including full details on how and where you should return the goods too.

14 Day Money Back Guarantee

If you are unhappy with your goods in any way, you can return them within 14 days of delivery date subject to any re-stocking charges. After your 14 day return period, items will not be accepted for a refund unless faulty and they fall under warranty. All Items returned after 14 days of delivery will be repaired or replaced under warranty before being dispatched back out to you using the address given on your original order.

• All returned goods must be sent back to us, at your own expense in the original condition they were supplied, complete & undamaged with their original packaging, documentation and manuals to be considered for refund.

• We do not refund original postage & packing costs unless goods are found to be faulty. Headset Store retain the right to refuse any goods that have been opened, used or damaged.

• We recommend that any items returned are recorded or sent with a reputable courier as we will not take responsibility for lost or damaged items.

Restocking Charges

Business & Company purchases returned within the 14 day period will be be subject to a re-stocking fee unless the item is faulty.

This charge is applied to cover our time, handling and courier surcharges as well as all admin involved. Any refund issued, will be returned minus this restocking charge and the original carriage charge. (unless faulty or damaged on delivery)

• Cordless Phones Carry a 20% Restocking Fee & Administration Fee

• Telephone Systems Carry a 20% Restocking & Administration Fee

• Telephone System Cards Carry a 20% Restocking & Administration Fee

• Telephone System Handsets Carry a 15% Restocking & Administration Fee

• Telephone Headsets Carry a 20% Restocking &  Administration Fee

• All Items Returned must carry the original warranty sticker otherwise they will be rejected and no refund issued.

12 Months Guarantee

All our products have a minimum 12-MONTH full guarantee from date of purchase unless otherwise stated.

This means that if the product develops a fault or stops working during this period, we will replace it at our own cost "like for like".  We do not offer refunds on orders outside of the original 14 day return period if they develop a fault.

What to do if your product develops a fault?

In the unlikely event of a fault occurring within the guarantee period you need to complete a returns form and send it back with the item you wish to return, to get a returns form please call us on 01675 432 123.  Returns will not be accepted without this document.  If you have not already registered with us, you can do this from the returns form page and complete the order details.

• You must send back any goods relating to a warranty claim at your own expense. Please ensure all returned goods are adequately insured (to the value of the goods). Goods must be well packaged and proof of postage obtained, as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party.

• Upon return, if no fault is found we reserve the right to charge you for the cost of returning the goods back to you. If the item is faulty, we will fully repair or replace it depending on the nature of the fault / problem. We will return any items we need to repair or replace at our expense.

• You can send your faulty product back to the following address along with a a copy of the purchase invoice (receipt) and the returns document.  If these documents are not included, we will refuse the return.

  Prior to any returning any items, you MUST complete an online returns form which can be found here https://www.headset-store.co.uk/request-a-return.html

Returns Department (order number here)

Headset Store
Telecom House
Station Road
Coleshill
Warwickshire
B46 1HT

t 01675 432 123

e sales@headset-store.co.uk