Request a Return
Please use this form to request the return of a full or partial order you have placed online with The Headset Store.
Once submitted a member of our team will be in touch to resolve your return request. We will also send you an email confirming the next steps following your return request including full details on how and where you should return the goods too.
14 Day Money Back Guarantee
If you are unhappy with your goods in any way, you can return them within 14 days of delivery date subject to any re-stocking charges. After your 14 day return period, items will not be accepted for a refund unless faulty and they fall under warranty. All Items returned after 14 days of delivery will be repaired or replaced under warranty before being dispatched back out to you using the address given on your original order.
Business & Company purchases returned within the 14 day period will be be subject to a re-stocking fee unless the item is faulty.
This charge is applied to cover our time, handling and courier surcharges as well as all admin involved. Any refund issued, will be returned minus this restocking charge and the original carriage charge. (unless faulty or damaged on delivery)
12 Months Guarantee
All our products have a minimum 12-MONTH full guarantee from date of purchase unless otherwise stated.
This means that if the product develops a fault or stops working during this period, we will replace it at our own cost "like for like". We do not offer refunds on orders outside of the original 14 day return period if they develop a fault.
What to do if your product develops a fault?
In the unlikely event of a fault occurring within the guarantee period you need to complete a returns form and send it back with the item you wish to return, to get a returns form please call us on 01675 432 123. Returns will not be accepted without this document. If you have not already registered with us, you can do this from the returns form page and complete the order details.
Returns Department (order number here)
t 01675 432 123