Terms and conditions

We are a great company to work with but there are some things you need to know before your order.

This document outlines our returns policy for any orders placed online. When you place an online order with The Headset Store, you are entering a contract with us based on the below terms and conditions.

As we supply mainly headsets, we have strict rules on returning items after your 14 day period. As headsets and earphones we supply are typically worn by the user who buys them, we cannot accept returns following a 14 day returns period. If we agree to replace or refund items after this 14 day period, it is at the discression of our directors and this will only be considered under certain circumstances.

14 Day Money Back Guarantee

If you are unhappy with your goods in any way, you can return them within 14 days of the delivery date subject to any re-stocking charges stated below. Once we have accepted your return, you then have an additional 14 days to return the item to us. Any item you have ordered that is received after this period will not be accepted.

After your 14 day return period, items will not be accepted for refund under any circumstances. A replacement will always be offered if the item(s) is faulty and falls under warranty. All Items returned after 14 days of delivery will be repaired or replaced under warranty before being dispatched back out to you using the address given on your original order.

  • All returned goods must be sent back to us, at your own expense in the original condition they were supplied, complete & undamaged with their original packaging, documentation and manuals to be considered for refund.

  • We do not refund original postage & packing costs unless goods are found to be faulty. The Headset Store retain the right to refuse any goods that have been opened, used or damaged.

  • We recommend that any items returned are recorded or sent with a reputable courier as we will not take responsibility for lost or damaged items.

  • If you are purchasing from The Headset Store as a consumer, these terms and conditions do not affect your statutory rights.

Within 14 Days of delivery you can

- Return an item if you are unhappy with it.
- Ask for a refund of purchase minus shipping costs.
- Request another product if yours is not suitable.

After 14 Days you cannot.

- Return an item unless it is faulty.
- Ask us to replace the item with something else.
- Request a refund for any item.

Restocking Charges

Business and Company purchases returned within the 14 day period will be be subject to a re-stocking fee.

This charge is applied to cover our time, handling, card fees and courier surcharges as well as all admin involved. Any refund issued, will be returned minus this restocking charge and the original shipping fee. If the item is faulty or damaged on delivery, we will not charge this re-stocking fee and refund you in full or replace the item(s) at our own cost.

  • Cordless Phones Carry a 20% Restocking Fee & Administration Fee

  • Telephone Systems Carry a 20% Restocking & Administration Fee

  • Telephone System Cards Carry a 20% Restocking & Administration Fee

  • Telephone System Handsets Carry a 15% Restocking & Administration Fee

  • Telephone Headsets Carry a 20% Restocking &  Administration Fee

  • All Items Returned must carry the original warranty sticker otherwise they will be rejected and no refund issued.


12 Month Guarantee

All our products have a minimum 12 month full guarantee from date of purchase unless otherwise stated. This warranty is provided by The Headset Store directly. If a manufacturer offers a warranty period exceeding 12 months, you must go through them to obtain a replacement after this 12 month period.

This means that if the product develops a fault or stops working during this period, we will replace it at our own cost on a "like for like" basis

All of the products we supply are either Fully Refurbished, Ex-Demo or Brand New as specified on the website product pages. Our refurbished products have been professionally cleaned, sanitized, tested and shrink wrapped to the highest standards.

  • We are very well known in the Telecom's Industry for the quality of our products and our service to our customers.

  • You must notify us within 48 hours if goods have been damaged in transit otherwise we will not be held responsibile.

  • You must notify us within 48 hours if goods contents are missing or not delivered as expected otherwise we will not be held responsible.

  • Our 12 month guarantee does not cover wear & tear, accidental or malicious / wilful damage to any product.

  • Batteries supplied with refurbished condition wireless headsets carry a 6 month warranty as standard.


What to do if your product develops a fault?

In the unlikely event of a fault occurring within the warranty period, you will need to complete a returns form and send it back with the item you wish to return, to get a returns form please call us on 01675 432 123.  Returns will not be accepted without this document.  If you have not already registered with us, you can do this from the returns form page and complete the order details.

Request a Return

You can complete our returns form below. No return will be accepted without this.

Request a Return

Request a Return
  • You must send back any goods relating to a warranty claim at your own expense. Please ensure all returned goods are adequately insured (to the value of the goods). Goods must be well packaged and proof of postage obtained, as we cannot be held responsible for loss or damage to goods in transit being sent to us by a third party.

  • Upon return, if no fault is found we reserve the right to charge you for the cost of returning the goods back to you. If the item is faulty, we will fully repair or replace it depending on the nature of the fault / problem. We will return any items we need to repair or replace at our expense.

  • You can send your faulty product back to the following address along with a a copy of the purchase invoice (receipt) and the returns document.  If these documents are not included, we will refuse the return.

  • Prior to any returning any items, you MUST complete an online returns form.


Returns Department (order number here)

The Headset Store
Telecom House
Station Road
B46 1HT


Our online sales team aim to provide a high level of customer satisfaction both with our products and the service we offer. If you feel we have failed to meet these criteria in any shape or form, we would welcome your thoughts regarding improvements. We always welcome constructive criticism by post, telephone or fax. We will endeavour to respond to any complaints within 24 hours.

The Headset Store
Telecom House
Station Road
B46 1HT

t 01675 432 123
e [email protected]

Terms and Conditions

The Headset Store and its affiliates provide their services to you subject to the following conditions. If you visit or shop at https://www.headset-store.co.uk, you accept these conditions. Please read them carefully. In addition, when you use any current or future Headset Store service or visit or purchase from any business affiliated with The Headset Store, whether or not included on The Headset Store Website, you also will be subject to the guidelines and conditions applicable to such service or business.



Please review our Privacy Notice, which also governs your visit to The Headset Store, to understand our practices.


Electric Communications

When you visit The Headset Store or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.



All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of The Headset Store or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of Birmingham Telecommunications Limited and protected by international copyright laws. All software used on this site is the property of Birmingham Telecommunications Limited or its software suppliers and protected by international copyright laws.


License and Access

The Headset Store grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of The Headset Store.

This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of The Headset Store.

You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) from The Headset Store and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing The Headset Store's name or trademarks without the express written consent The Headset Store. Any unauthorized use terminates the permission or license granted by The Headset Store.

You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of The Headset Store so long as the link does not portray The Headset Store, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Headset Store logo or other proprietary graphic or trademark as part of the link without express written permission.


Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. The Headset Store may sell products designed for children, but it sells them to adults, who can purchase with a credit card. If you are under 18, you may use The Headset Store only with involvement of a parent or guardian. The Headset Store and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Reviews, Comments, Communications and Other Content

Visitors may post reviews, comments, and other content; and submit suggestions, ideas, comments, questions, or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation.

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. The Headset Store reserves the right (but not the obligation) to remove or edit such content, but does not regularly review posted content. If you do post content or submit material, and unless we indicate otherwise, you grant The Headset Store and its affiliates a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant The Headset Store and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify The Headset Store or its affiliates for all claims resulting from content you supply.

The Headset Store has the right but not the obligation to monitor and edit or remove any activity or content. The Headset Store takes no responsibility and assumes no liability for any content posted by you or any third party.


Copyright Complaints

The Headset Store and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint.


Risk of Loss

All items purchased from The Headset Store are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery by the carrier.

Product Descriptions

The Headset Store and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site are accurate, complete, reliable, current, or error-free. If a product offered by The Headset Store itself is not as described, your sole remedy is to return it in unused condition.


Other Businesses

Parties other than The Headset Store and its subsidiaries operate stores, provide services or sell product lines on this site. In addition, we provide links to the sites of affiliated companies and certain other businesses. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their Web sites. The Headset Store does not assume any responsibility or liability for the actions, product, and content of all these and any other third parties. You should carefully review their privacy statements and other conditions of use.


Disclaimer of Warranties and Limitation of Liability:

  • This site is provided by Birmingham Telecommunications Limited on an "as is" and "as available" basis.

  • The Headset Store makes no representations or warranties of any kind, express or implied, as to the operation of this website or the information, content, materials or products included on this site. You expressively agree that the use of this website is at your whole sole risk.

  • To the full extend permissable by applicable law, The Headset Store disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

  • The Headset Store does not warrant that this website, its servers or emails sent from The Headset Store are free of viruses or other harmful components.

  • The Headset Store will not be liable for any damages of any kind arising from the use of this website including (but not limited to) direct, indirect, accidental, punitive and consequential damages.

  • Certain laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you and you may have additional rights.


Applicable Law

By visiting The Headset Store, you agree that the laws of the United Kingdom, without regard to principles of conflict of laws, will govern these conditions of Use and any dispute of any sort that might arise between you and The Headset Store or its affiliates.



Any dispute relating in any way to your visit to The Headset Store or to products you purchase through The Headset Store shall be submitted to confidential arbitration in the United Kingdom, except that, to the extent you have in any manner violated or threatened to violate The Headset Store's intellectual property rights, The Headset Store may seek injunctive or other appropriate relief in the United Kingdom, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


Site Policies, Modification and Severability

Please review our other policies, posted on this site. These policies also govern your visit to The Headset Store. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforce-ability of any remaining condition.

Free UK Delivery orders over £200

DPD Next Working Day